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About Us > FAQs > Data Access Reports

FAQs: Data Access Reports

For questions about specific Data Access Reports, please visit our Data Access resources library.
  1. Who will receive the monthly HHQI Data Reports?

    The HHQI Campaign Data Reports will be provided free-of-charge to all Medicare-certified home health agencies that are registered for the HHQI National Campaign. To register, please visit the HHQI Data Access portal by clicking on 'Data' in the blue menu bar above.
  2. How many people from my agency can register to have access to the HHQI Campaign Data Reports? 

    The number is unlimited. The HHQI Data Administrator for your agency will be the “gate keeper” and will have the authority to approve and deny access to these reports.
  3. Is my password / username the same for the General Campaign and the HHQI Data Access system?

    Not unless you created them to be identical. These are two unique registrations systems and they are not connected in anyway other than being accessible from the HHQI website.
  4. We are a branch agency of our parent office. Which ACH rate do I enter when registering?

    You will need to enter the “parent’s” rate.
  5. What is the role of the ‘HHQI Data Administrator’?

    The Administrator of the HHQI Data Reports is the one person in each agency who will have the ability to grant and deny all other requests to view the reports. Before anyone can view your agency’s HHQI Data Reports, someone MUST be verified as the “HHQI Data Administrator”.
  6. I don’t want to be the Administrator of HHQI Campaign Data Reports, but I want to see them. How do I do this?

    If you are requesting to see the data, just complete the HHQI Data Registration form and then wait for your approval from your agency’s Administrator of the HHQI Data Reports. Before anyone can view your agency’s HHQI Data Reports, someone from your agency MUST be verified as the “HHQI Data Administrator”.
  7. I am trying to register as the HHQI Data Administrator. I have my CASPER rate as described in the instructions, but when I enter it, I get a pop-up response stating it’s not right, but I know it is. What do I do now?

    The CASPER rates pulled for the security keys were pulled at a different time to when you pulled your CASPER report. During this space of time, your agency has submitted additional information to alter that number. Even the slightest alteration will block your access. Please contact us at and provide your CCN / CMS provider number and your telephone number. You will receive a phone call from one of our HHQI team members.
  8. We are a newer agency and do not have the CASPER rate required. How do we register?

    If you will send your agency name and your CCN (answer M0010) to, we will give you further instructions.
  9. When I access my HHQI Campaign Data Reports, I see a “parent” report and a “full” report. What’s the difference?

    For “parent” agencies, you will see your individual data reports for this particular agency in the “parent” report. You will also have access to the “full” report which will contain the data from the parent agency as well as all “branch” agencies rolled into one report.
  10. From where does the data come?

    The information in the reports comes from OASIS assessments submitted by your agency for all patients, as transmitted to the Centers for Medicare & Medicaid Services (CMS).
  11. When are the new reports posted?

    The new HHQI Campaign Data Reports are posted around the 23rd of each month.
  12. Are the HHQI Campaign Data Reports risk adjusted?

    Yes and no. Most of the data on the HHQI Data Reports is as your agency transmitted it to CMS with no special calculations. The last table on both the ACH and Oral Medication Reports contain risk adjusted data as well as your agency’s percentile demonstrating how your agency ranks against other agencies in your state and in the country.
  13. If I have more questions, can I send my report to you for assistance?

    We recommend you never send any report with agency specific data via e-mail since the internet is not a secure means of communication. We can access your report and will be happy to discuss questions about your report over the phone if you send your provider number (aka: CCN or answer to M0010) to
  14. Is HHQI reporting on other measures other than ACH and Oral meds?

    Yes, the HHQI National Campaign is focusing on decreasing ACH rates focusing on improving oral medication and immunization rates. You will find Oral Medication Management Reports as well as both Flu and Pneumococcal Immunization Reports in addition to your ACH report. Outcomes that impact ACH, Oral Medications, and Immunizations may be included. For example, the Oral Medication Management reports includes many of the OASIS medication measures and how the outcomes from these measures impact M2020.
  15. Since Falls Prevention is a BPIP topic, are you going to include any data on falls?

    Yes, in the ACH Data Report you will see data demonstrating how fall prevention interventions may impact your ACH rate.
  16. Where can I find the percentile rankings?

    You will see your HHA’s percentile for both ACH and Oral Mediations at both the state and national level in the final table of each report.
  17. What is “Access Plus”?

    “Access Plus” is a reporting mechanism for those who are overseeing more than 11 home health agencies. After appropriate security checks have been completed, this feature will allow a person to see all their reports through one login. For additional information, please contact us at

  18. I requested a new password a week ago and I’m still waiting.

    The HHQI Data Access temporary passwords are sent to your e-mail address within 30 seconds after you request it. If you have waited longer, check your “spam” folder to ensure it hasn’t inadvertently been directed to this folder. If you can’t find it, you can request again. But if you are unsuccessful, contact HHQInfo at as there may be an issue with your e-mail address which we can assess.
  19. The temporary password sent to me doesn’t work.  Now what?

    Two tips that when followed make this feature work flawlessly:
    1. Once you receive the e-mail with your new temporary password, use the “copy and paste” feature to bring it to the log in screen.
    2. These passwords are time-sensitive. They will become inactive if not used within 10 minutes of receipt. If you do not use it during the first 10 minutes, you can simply request another.
  20. How do I print the reports? 

    When you open your report, select the format you wish to use (top of your report), then click “Export”. You can then save it to your desktop and print from there.
  21. How do I read the HHQI Data Reports? 

    Please review the step-by-step manuals & webinars found on the right-hand side of the HHQI Data Access welcome page under 'Data Report Resources'.
  22. Where can I get more information if I still have questions about my agency’s HHQI Campaign Data Report? 

    Email us at

Report-Specific Questions        

  1. What is my agency’s “Actual ACH Rate”?

    It is the percentage of all eligible home health episodes ending in an unscheduled hospitalization out of all completed home health episodes within each given 12-month period.
  2. How is the monthly hospitalization rate defined?

    The monthly hospitalization rate for your agency is defined as the number of discharges and transfers to an inpatient facility which were not scheduled admissions (M0100=6 or 7 and M2410=1 unless M2430=19), divided by the total number of discharges and transfers during the month (M0100=6 or 7 or 9).
  3. Our ACH report shows we have 46% of our patients are of the Asian race.  We rarely have any patients of the Asian race.  Is this report wrong or is our coding of the OASIS wrong?

    Probably neither.The HHQI Campaign Data reports do not indicate the percentage of patients of a certain race under your care.The data indicates the percentage of episodes of care of patients of different races as it impacts the particular outcome measure being reported.As an example, when looking at your ACH Report for the Asian race, for one month, you may see “5” next to “Discharges” and “60%” next to “Rate (%)”.This indicates you had 5 EPISODES OF CARE of patients of Asian race ended in that particular month with 60% of those ending in hospitalization.This does not necessarily indicate you had 5 different patients of the Asian race, only 5 episodes of care.
  4. Why do all the Oral Medication reports not equal 100%?

    The first table on the oral medication report looks at overall improvement of oral medications.The subsequent table and graph percentages describe the percent of the patient population being described in that particular table that have improved in managing their oral meds.
  5. I need help understanding the HHQI Data Reports.

    Please review the step-by-step manuals & webinars found on the right-hand side of the HHQI Data Access welcome page under 'Data Report Resources'.